Your account
Everything we hold about you is on this page, including the two things the law gives you: a copy of your data, and the right to have it deleted.
We cannot reach our own service
Your account is fine, but the service behind this page is not answering, so we cannot show your details yet. Nothing has been changed. Please try again in a few minutes, or write to hello@mylearnington.com.
Keep what you earned on this device?
This browser already has progress saved in it from before you signed in: stamps, saved words or settings. We have not sent any of it to your account.
If it was you, we can add it to your account, and nothing is lost. If it was somebody else using this computer, say no and we will clear it from the browser.
You
- Nickname
- Kind of account
- Your plan
- Open until
- Your progress stays visible until
- Your classes
- Your academy
- Which English
See what the plans cost. Nothing on this page asks for a card, and we never store one.
Confirm your email address
We sent a link to the address above. Open it and the town opens for you. The link lasts seven days.
If it has not arrived, look in your spam folder first: that is where it usually is. Then send yourself another one.
Class accounts sign in with a four-number PIN instead of a password. Your teacher can give you a new PIN whenever you need one.
Where you are signed in
One device at a time. Signing in somewhere else signs this one out, which is how we keep an account from being passed around.
Signing out also clears the progress kept in this browser. Your account keeps all of it, and it comes back when you sign in again. On a shared computer, always sign out.
Export my data
Everything we hold about you, in one file, at any time, free. It is a JSON file: your browser will save it and any text editor can open it.
- Your account: nickname, email address, which English, your plan and its dates.
- Your account: nickname, which English, your plan and its dates. A class account has no email address.
- Everything you have done: scores, which exercise, which grammar point, how long it took.
- Your passport stamps, your word bank, your settings and your ratings and feedback.
- The record of a parent's or guardian's permission, where there is one.
- Your security log: when the account signed in, failed attempts, and your IP address as a one-way hash.
- For a teacher: your classes and the homework you set. Not your pupils' results, because those are theirs; the class view has its own export for that.
It never contains a password or a PIN, because we only ever keep those as hashes.
Delete my account
Deleting is permanent. It cannot be undone, by you or by us. We close the account the moment you confirm, and everything in it is destroyed within 30 days. There is no way back in afterwards, and nothing to pay to stop it.
Deleting is permanent. It cannot be undone, by anybody. A class account is deleted by the teacher who made it, not from this page, so there is no button here. This is what happens when they do it.
What is deleted
- Your account, your nickname and your email address.
- Your account and your nickname.
- Everything you have done: every score, every result, every item you opened.
- Your passport and its stamps, your word bank, your settings and your ratings.
- Your sessions, so every device is signed out at once.
What we keep, and for how long
- A line in our security record saying that this account was deleted and when: 12 months.
- The record of a parent's or guardian's permission, where there was one: three years, because we may have to prove that the adult was asked. It holds no results and no nickname.
- Invoices and payment records, for as long as Spanish tax law requires.
- Nightly backups, which are written over on a rolling 30-day cycle, and our host's request logs, for up to 30 days.
Your classes go with you
A child's account, and a class account
A parent or guardian can ask us to delete an under-14's account, or withdraw their permission, by writing to hello@mylearnington.com. We act within 30 days and we do not ask why.
A class account belongs to the school, not to us: the pupil's own teacher deletes it from their class list, and it is purged 30 days later like any other. Until then the class view shows it as “deleted student”.
If you only want to stop paying, you do not have to delete anything: a plan can be cancelled on its own and your account and your progress stay as they are.
Export your data first if you would like to keep a copy. After the account is deleted we cannot send you one.
Your teacher can delete a class account. Ask them, or write to hello@mylearnington.com.
Your account is closed
You are signed out everywhere. We have emailed you a copy of this, with the date, for your records. There is nothing else for you to do.
If this was a mistake, write to hello@mylearnington.com straight away and we will see what can still be stopped. Once the 30 days are up, nothing can.
Your rights in full, and who we are, are in the privacy notice. For anything this page cannot do, write to hello@mylearnington.com and we will answer within one month, usually the same week.